COMMUNICATION SKILLS FOR HEALTHCARE & MEDICAL PROFESSIONALS
Communication skills are a vital part of anyone’s tool set. They are especially important to people working with ill and vulnerable patients and their relatives. These people are particularly open to suggestion. What is communicated to them, and how it is done, has a significant bearing on the outcomes of their interactions with Health Care Professionals and potentially the final outcomes of their treatment. We aim to raise awareness of the factors that can both hinder and improve this communication, so that the patients and their relatives have the best chance of achieving maximal benefit from what happens to and with them.
In addition, we aim to help Health Care Professionals build and develop their skills of communication when talking and working with their colleagues and peers. Good quality communication in these areas reduces stress, potential misunderstandings and helps to create a safer, happier working environment.